<p id="isPasted" style="text-align: justify;">We accept Visa and MasterCard.</p><p><br></p>

What forms of payment do you accept?

We ship to every country in the world.  The only difference is the cost of shipping.

<p id="isPasted" style="text-align: justify;">We ship to every country in the world. &#xA0;The only difference is the cost of shipping.</p><p><br></p>

What countries do you ship to?

Yes, you will receive an email confirmation that we received your order.  You will also be sent an email when your order has officially shipped.  If for some reason there is a problem with your order we will contact you within three business days.

<p id="isPasted" style="text-align: justify;">Yes, you will receive an email confirmation that we received your order. &#xA0;You will also be sent an email when your order has officially shipped. &#xA0;If for some reason there is a problem with your order we will contact you within three business days.</p><p><br></p>

I placed an order on your website, will I get an email confirmation?

Shipping time will depend on when you placed your order, where you live and what method of shipping you choose. We have provided a chart for you to reference. In most cases, these are just guidelines, and other factors out of our control may affect t

<p id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">Shipping time will depend on when you placed your order, where you live and what method of shipping you choose. We have provided a chart for you to reference. In most cases, these are just guidelines, and other factors out of our control may affect these delivery times.</span></p><p style="text-align: justify;"><span style="font-size: 16px;"><br></span></p><p style="text-align: justify;"><span style="font-size: 16px;">We are located in Vancouver, Canada, and we ship out all our USPS packages on Tuesdays and Fridays to a shipping service in the USA that clears customs etc so you don&apos;t have to, &#xA0;so this will affect delivery times. FedEx and DHL are shipped directly from our factory in Vancouver and ship within 48 hours or sooner.</span></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; color: rgb(58, 58, 58); font-family: Arial, Verdana, sans-serif; font-size: 16px;"><br style="box-sizing: border-box;"></span></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong style="box-sizing: border-box; font-weight: bold;">United States Deliveries:&#xA0;</strong></span></p><table border="1" cellpadding="0" cellspacing="0" style="box-sizing: border-box; max-width: 100%; background-color: rgb(255, 255, 255); border-collapse: collapse; border-spacing: 0px; cursor: default; border: none; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><tbody style="box-sizing: border-box; font-size: 13px;"><tr style="box-sizing: border-box; font-size: 13px;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">USPS First Class</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">USPS Priority Post</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175);"><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; text-align: justify;"><span style="font-size: 16px;">DHL Priority</span></p></td></tr><tr style="box-sizing: border-box; font-size: 13px;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">$3.00 (4-10 days)</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">$10.00 (3-4 days)</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175);"><div style="text-align: justify;"><span style="font-size: 16px;">$22.95 (2 days)</span></div></td></tr></tbody></table><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong style="box-sizing: border-box; font-weight: bold;"><br style="box-sizing: border-box;"></strong></span></p><div style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong style="box-sizing: border-box; font-weight: bold;">International Deliveries:&#xA0;</strong></span><table border="1" cellpadding="0" cellspacing="0" style="box-sizing: border-box; max-width: 100%; background-color: transparent; border-collapse: collapse; border-spacing: 0px; cursor: default; border: none; text-align: center;"><tbody style="box-sizing: border-box; font-size: 13px;"><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">&#xA0;DHL International Shipping</span></div></td></tr><tr style="box-sizing: border-box; font-size: 13px;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">$41.95 (approximately 8 days)</span></div></td></tr></tbody></table></div><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong style="box-sizing: border-box; font-weight: bold;"><br style="box-sizing: border-box;"></strong></span></p><div style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin: 0px; word-break: normal; overflow-wrap: break-word; color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><strong style="box-sizing: border-box; font-weight: bold;">Canadian Deliveries:&#xA0;</strong></span><table border="1" cellpadding="0" cellspacing="0" style="box-sizing: border-box; max-width: 100%; background-color: transparent; border-collapse: collapse; border-spacing: 0px; cursor: default; border: none; text-align: center;"><tbody style="box-sizing: border-box; font-size: 13px;"><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">Canada Post Air Mail</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">&#xA0;Loomis Express Post</span></div></td></tr><tr style="box-sizing: border-box; font-size: 13px;"><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">$8.00 (5-7 days)</span></div></td><td style="box-sizing: border-box; cursor: text; font-size: 13px; padding: 4px; border: 1px solid rgb(175, 175, 175); text-align: center;"><div style="text-align: justify;"><span style="font-size: 16px;">&#xA0;$29.95 (2 days)</span></div></td></tr></tbody></table></div>

How long will it take to have my order delivered?

Contact us immediately either by email or phone.  If you send an email please include the following information:. Name, phone number, incorrect item number or what the problem is. Phone: 1-800-388-7011 or 001-604-940-5353. Email rma@graphtech.com

<p id="isPasted" style="text-align: justify;">Contact us immediately either by email or phone. &#xA0;If you send an email please include the following information:</p><p style="text-align: justify;">Name, phone number, incorrect item number or what the problem is.</p><p style="text-align: justify;">Phone: 1-800-388-7011 or 001-604-940-5353</p><p style="text-align: justify;">Email <a href="mailto:rma@graphtech.com"><u>rma@graphtech.com</u></a></p>

I received my order and something is wrong, what do I do?

US, Canada and Mexico residents will not have to pay any import duties.  If you live in another country you should contact your government agencies to find out what you will be charged.

<p id="isPasted" style="text-align: justify;">US, Canada and Mexico residents will not have to pay any import duties. &#xA0;If you live in another country you should contact your government agencies to find out what you will be charged.</p><p><br></p>

Will I have to pay import duties on my order?

Hours of operation:  Monday - Friday

Customer Service & Support: support@graphtech.com
Dealer and OEM Sales: sales@graphtech.com

Hours of operation:  Monday through Friday from 8 am to 4 pm Pacific Time

Back to the Store

Graph Tech

Shipping

FAQs

Finding the Right Nut

Finding the Right Acoustic Saddle

Finding the Right String Saver

Finding the Right Nut, Acoustic Saddle or String Saver

What is TUSQ made of?

How is TUSQ different from any other material (bone, micarta, and corian) used in nuts and saddles)?

Can I modify TUSQ to fit my guitar?

What if the strings start to dig into the slots?

What does TUSQ sound like on an electric guitar?

Does TUSQ have PTFE in it?

Which manufacturers use TUSQ on their guitars?

What if I have an under the saddle pick up?

How do I know if you bridge pins will fit my guitar?

Will TUSQ bridge pins improve my tone?

Graph Tech Nut & Saddle Characteristics

Will the 6060 fit my Epiphone instrument?

What type of glue should I use for bonding Graph Tech materials to wood?

Can I use acetone to remove CA glue from TUSQ material?

TUSQ Nuts, Saddles and Bridge Pins

What is TUSQ XL?

Can I modify TUSQ XL to fit my guitar?

What is the difference between TUSQ XL and a TUSQ nut?

Will the PTFE wear off the nut?

How is TUSQ XL different than any other material (bone, micarta, and corian) used in saddles in nuts?

You have so many guitar nuts, how do I figure out which one is right for my guitar?

Will installing a TUSQ or TUSQ nut change my tone?

Why is there a little tab on the bottom of the PQL-5000-00 nut?

How deep should I carve the groove for a nut on my guitar neck?

TUSQ XL Nuts and String Trees

What is Black TUSQ XL?

Can I modify Black TUSQ XL to fit my guitar?

What is the difference between Black TUSQ XL and a TUSQ nut?

How is Black TUSQ XL different than any other material (bone, micarta, and corian) used in saddles in nuts?

Will installing a BLACK TUSQ XL (formerly Trem-Nut) or TUSQ nut change my tone?

Why is there a little tab on the bottom of the PT-5000-00 nut?

Black TUSQ XL Nuts, Saddles and String Trees

What is NuBone?

What is the difference of TUSQ and NuBone?

Why should I carry NuBone in my store?

Why is NuBone only available in pre-slotted and compensated models?

Why is NuBone only available in packs of 10 pieces?

Will NuBone improve the sound on my guitar?

NuBone Nuts and Saddles

What material is String Saver made out of?

Will the PTFE wear off the saddles?

What is the difference between String Saver Saddles and TUSQ saddles?

What is the difference between String Saver Originals and String Saver Classics?

What if the strings start to dig into the saddle?

Can I modify String Saver Originals for my guitar?

How do i know what saddle to use for my tune-o-matic bridge?

If a string starts breaking using String Saver Saddles

String Saver Saddles - Originals and Classics

What are ResoMax bridges made out of?

How will this light weight bridge benefit me?

What is the autolock locking feature?

Will the autolock magnets interfere with my regular pickups?

What is the difference between NVS, NV1 and NV2?

What are the U.L.F saddles made from?

Will the U.L.F. coating wear off?

Will the ResoMax tailpiece benefit me?

How easy is it to install a ResoMax bridge?

What are the String Saver saddles made out of?

What's PTFE?

How will this help me reduce string breakage?

What if the strings dig in to the String Saver saddles?

ResoMax Bridges and Tailpieces

Are 12-string Ratio acoustic tuners sets possible?

Ratio Tuners

Can you install the ghost saddles without a pre-amp?

Can I file my ghost saddle to achieve a different dimensions or string spacing?

The saddle wires have 2 sides, which is which?

How do I ground my acoustic guitar?

Can I replace the saddles on my Line6 Variax with ghost saddles?

Can I plug the pickup saddles from my Variax Line 6 into the ghost preamp?

Can I run both the Variax and the Hexpander off the same set of saddles?

Piezo Pickups Overview

Ghost Pickups

How does the ghost Acousti-Phonic sound?

Does the Acoust-Phonic "color" my mag sound as it passes through?

How does the Acousti-Phonic change my electric sound when I mix the two signals together?

How big is the Acousti-Phonic?

Can I add a tone control to the ghost system?

How do I wire a stacked pot to the ghost system?

Wouldn't it be better to control the mag/acoustic mix with a Blend Pot?

Can I put my mag volume and tone on a blend pot?

Can I keep the output jack that came with my guitar, instead of using the one that came with the Acousti-Phonic?

This Acousti-Phonic is described as "18V compatible". Does that mean I need to put two 9v batteries inside my guitar?

Can I install the Acousti-Phonic without a battery if I'm installing the Hexpander too?

Can I use the Mid/Dark switch also to blend?

Are the switches available in a different finish?

If I plug a mono cable into the stereo jack does the guitar still function normally as it would prior to installing the Acousti-Phonic preamp?

How long does the battery last? Can I just play my magnetic pickups if the Acousti-Phonic battery dies?

Can I wire the Acousti-Phonic with two output jacks instead of one stereo jack?

Can I install the ghost Acousti-Phonic on a guitar that is string-thru-body?

Will the Acousti-Phonic work with more than six strings?

What if I am installing the ghost system into an instrument that does not have any magnetic pickups?

Where do I connect my magnetic pickups to the Acousti-Phonic?

Ghost Acousti-Phonic

How is the tracking/latency of the Hexpander?

How should I set the Traktion switch to optimize tracking?

How big is the Hexpander?

What is the value of the Hexpander Volume Pot? Can I use a regular guitar volume pot?

Can I install just the Hexpander without the Acousti-Phonic? Will I still have the option of a direct acoustic sound?

How does my magnetic signal get to pin 7 if there's no connection between the mags and the Hexpander?

Can the Hexpander be installed in a guitar with more than six strings?

What is the correct order for plugging in the saddle pickups for a four string bass?

What is the correct order for plugging in the saddle pickups for a five string bass?

What is the correct order for plugging in the saddle pickups for a six string bass?

Can I use my active pickups with the Hexpander?

If there's no connection between the magnetic pickups and the Hexpander, how does the QuickSwitch mute the mag signal?