Returns & Exchanges PolicyUpdated 22 days ago
We’re Here to Help
At Graph Tech, your satisfaction is our priority. If there’s an issue with your order, contact our team right away. Whether you need assistance with a defective product, a return, or an exchange, we’ll make it right. Simply reach out to our customer support team at [email protected], and we’ll take care of you.
Defective Products
If you purchased our product directly from Graph Tech and suspect it is defective, let us know as soon as possible. Contact our support team at [email protected] or complete our online support request form https://help-center.graphtech.com/en-US/contact . Once we assess the issue and confirm the defect under warranty within 45 days of purchase, we’ll arrange a replacement and cover the shipping costs world-wide. If you purchase from one of our authorized resellers, please contact them directly on their returns policies.
Returns and Exchanges
We want you to love your Graph Tech products. If you’re not completely satisfied with your purchase, you can return or exchange it within 45 days of purchase. We’ll issue a refund, Graph Tech credit, or help you find another product to get you rockin'.
Conditions for Returns and Exchanges:
Items must be purchased directly from Graph Tech.
Products that show signs of misuse or abuse may not be eligible for return or exchange.
If your purchase included free shipping, the original shipping cost will be deducted from your refund or credit.
Making a Return or Exchange
Here’s how to ensure a smooth process:
Contact our team to receive a Return Authorization (RA) number. [email protected]
Package the product securely and include the RA number on the shipping label (not on the product box).
Ship the item using a trackable method (FedEx, UPS, etc.) and consider insuring the package to protect against damage during transit.
Questions?
If you have any questions or need further assistance, our team is ready to help. Contact us at [email protected]. Your satisfaction drives everything we do at Graph Tech.