All articles

ORDER FAQs

Returns & Exchanges Policy

We’re Here to Help. At Graph Tech, your satisfaction is our priority. If there’s an issue with your order, contact our team right away. Whether you need assistance with a defective product, a return, or an exchange, we’ll make it right. Simply reach

What forms of payment do you accept?

We accept Visa and MasterCard.

What countries do you ship to?

We ship to every country in the world.  The only difference is the cost of shipping.

I placed an order on your website, will I get an email confirmation?

Yes, you will receive an email confirmation that we received your order.  You will also be sent an email when your order has officially shipped.  If for some reason there is a problem with your order we will contact you within three business days.

How long will it take to have my order delivered?

Shipping time will depend on when you placed your order, where you live and what method of shipping you choose. We have provided a chart for you to reference. In most cases, these are just guidelines, and other factors out of our control may affect t

Will I have to pay import duties on my order?

US, Canada and Mexico residents will not have to pay any import duties.  If you live in another country you should contact your government agencies to find out what you will be charged.