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SHIPPING FAQs

What is the process for returning a product?

If you need to return a product, please follow these steps:. Request an RMA: Contact us to request a Return Merchandise Authorization (RMA) number. You can find more details here. Prepare Your Package: Write the provided RMA number on the outside of

What forms of payment do you accept?

We accept Visa and MasterCard.

What countries do you ship to?

We ship to every country in the world.  The only difference is the cost of shipping.

I placed an order on your website, will I get an email confirmation?

Yes, you will receive an email confirmation that we received your order.  You will also be sent an email when your order has officially shipped.  If for some reason there is a problem with your order we will contact you within three business days.

How long will it take to have my order delivered?

Shipping time will depend on when you placed your order, where you live and what method of shipping you choose. We have provided a chart for you to reference. In most cases, these are just guidelines, and other factors out of our control may affect t

I received my order and something is wrong, what do I do?

Contact us immediately either by email or phone.  If you send an email please include the following information:. Name, phone number, incorrect item number or what the problem is. Phone: 1-800-388-7011 or 001-604-940-5353. Email [email protected]

Will I have to pay import duties on my order?

US, Canada and Mexico residents will not have to pay any import duties.  If you live in another country you should contact your government agencies to find out what you will be charged.